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What Is a Chatbot and What Are Chatbots Used For?

June 15, 2022 Kelly Vaughen 0

Professional and personal development Content Rule-Based Chatbots ChatCompose Why A Chatbot Dramatically Improves Customer Support On the other hand, platforms might limit your bot’s capabilities. Unless you decide to build custom features or integrations, you can only operate within the platform’s scope. In 1950 Alan Turing, a computer pioneer, wrote a scientific paper titled “Computing Machinery and Intelligence.” In the paper, the scientist implied that a computer program can think and talk like a human. Turing proposed an experiment called the Imitation Game, which is known as the Turing Test, to prove the point. This reduces wait times and allows agents to spend less time on repetitive questions. Conversational AI refers to technologies that can recognize and respond to speech and text inputs. In customer service, this technology is used to interact with buyers in a human-like way. The interaction can occur through a bot in a messaging channel or […]